Update a member's credit card or bank account for automatic billing.

How to Update

1. Open the membership detail view
2. Click Update Payment Method
3. Enter the new card details or ACH bank information
4. Click Save

When to Update

• Card expired — The member's card passed its expiration date
• Payment failures — Repeated declines on the current card
• Switching to ACH — Member wants to pay via bank transfer instead of card
• New card — Member received a replacement card

Impact on Billing

The new payment method is used for all future charges. Existing unpaid invoices can be retried with the new payment method.

Frequently Asked Questions

Can a member update their own payment method?
If the member has access to their account portal, they may be able to update it themselves. Otherwise, your team handles it.

What's the difference between credit card and ACH?
Credit cards process instantly. ACH bank transfers take 3-7 business days but typically have lower processing fees. The CC processing fee (set in ClubOS Settings) only applies to card payments, not ACH.