Credits are the currency members use to book rooms and vehicles. Admins can manually add or adjust a member's credit balance.
How to Add Credits
- Open the membership detail view
- Click Add Credits
- Select the credit type (Rental Credits or Club Credits)
- Enter the number of credits
- Add a reason (e.g., "Welcome bonus", "Compensation for issue")
- Click Save
Credit Types
- Rental Credits — Used to book vehicles. Value set in ClubOS Settings (e.g., 1 credit = $50)
- Club Credits — Used to book rooms and amenities. Value set in ClubOS Settings
When to Adjust Credits
- Welcome bonus — Give new members extra credits as a signup incentive
- Service recovery — Compensate a member for a poor experience
- Promotional — Run promotions offering bonus credits
- Correction — Fix a credit balance error
Credit Tracking
All credit changes are recorded in the member's credit history with timestamps, amounts, and reasons. This provides a full audit trail.
Frequently Asked Questions
Can members purchase credits themselves?
Members can purchase additional credits through the club app or portal, depending on your configuration.
Do credits expire?
Credit expiration depends on your plan settings. Some plans have rolling credits that don't expire; others reset monthly.