Refund all or part of a Stripe payment back to the renter's original payment method.

How to Issue a Refund

1. Open the rental detail view
2. Go to the Payments tab
3. Find the payment you want to refund
4. Click Refund
5. Enter the refund amount (full or partial)
6. Add a reason for the refund (optional)
7. Confirm

Full vs. Partial Refunds

• Full refund — Returns the entire payment amount to the renter
• Partial refund — Returns a portion of the payment (e.g., refunding a day because of early return)

You can issue multiple partial refunds on the same payment, up to the original amount.

Refund Timeline

• Credit/Debit Cards — Refunds appear on the renter's statement within 5-10 business days
• ACH — Bank refunds can take up to 10 business days

Impact on Rental

• The rental balance increases by the refund amount
• The refund is recorded in the payment history
• Revenue reports are adjusted to reflect the refund

Frequently Asked Questions

Can I refund a manual payment?
No. Manual payments should be removed instead of refunded (since no actual Stripe transaction occurred). Refunds only apply to Stripe-processed payments.

Are Stripe processing fees refunded?
Stripe does not refund their processing fee on refunded transactions. You'll absorb the original processing cost even after issuing a full refund.