The Chat tab on each rental provides direct messaging between your team and the renter. Messages are sent via SMS to the renter's phone.
How to Access
- Open the rental detail view
- Click the Chat tab
Sending a Message
- Type your message in the text field at the bottom
- Click Send or press Enter
- The message is sent as an SMS to the renter's phone number
What the Chat Shows
- Your messages — Outgoing messages to the renter
- Renter replies — Incoming SMS responses
- System messages — Automated notifications (booking confirmations, reminders)
- Timestamps — When each message was sent or received
Notification Forwarding
If you've enabled Telegram or Discord forwarding for RentalOS, chat messages can also be forwarded to those channels so your team stays informed even when not in the dashboard.
Frequently Asked Questions
Can renters reply to SMS messages?
Yes. Renters can reply to the SMS and their responses appear in the Chat tab in real-time.
Are there any character limits?
SMS messages are limited to 160 characters per segment. Longer messages are split into multiple SMS segments but appear as one message in the chat view.
Can I send photos or files through chat?
Currently, chat supports text messages only. For sharing documents, use the agreement or email features.