If the wrong contact was assigned to a rental, or the booking is being transferred to someone else, you can change the renter.

How to Change the Renter

1. Open the rental detail view
2. Click the Change Renter action (or click the renter name and select change)
3. Search for the new contact by name, email, or phone
4. Select the correct contact
5. Confirm the change

What Happens

• The rental is reassigned to the new contact
• All existing line items, payments, and notes remain on the rental
• The new renter's information appears in the header
• The change is recorded in the rental's history/audit trail

Important Notes

• If a payment card was on file from the original renter, it does not transfer to the new renter. You'll need to add the new renter's card.
• If an agreement was signed by the original renter, it may need to be re-sent to the new renter.
• Verification status (identity, insurance) does not transfer — the new renter may need to complete their own verifications.

Frequently Asked Questions

Can I change the renter on a completed rental?
You'd need to reopen the rental first, then change the renter.