Voiding a rental cancels the booking. The record is preserved for history but the vehicle is released from the booking dates.
How to Void a Single Rental
- Open the rental detail view
- Click the Void button in the header action bar
- Confirm the action
How to Bulk Void Rentals
- Go to the Rental List
- Select multiple rentals using the checkboxes
- Click the Bulk Void button
- Confirm the action
Bulk void is useful for clearing out old quotes that were never confirmed or cleaning up test bookings.
What Happens When You Void
- Status changes to Voided
- The vehicle is released — those dates become available for new bookings
- The rental record is preserved (not deleted) for audit purposes
- Any outstanding balance is effectively cancelled
- Existing payments are NOT automatically refunded — you must manually refund if needed
When to Void vs. Complete
| Scenario | Action |
|---|---|
| Renter cancelled before pickup | Void |
| Booking was created by mistake | Void |
| Renter completed the rental normally | Complete |
| Vehicle was swapped (new rental created) | Void the old one |
Frequently Asked Questions
Does voiding refund the renter automatically?
No. Voiding only cancels the booking status. Any payments already collected remain on the renter's account. You must issue refunds separately if needed.
Can I undo a void?
Yes. Use the Reopen action to restore a voided rental to active status.