Completing a rental finalizes the booking. It signals that the vehicle has been returned, all charges are settled, and the rental is closed.

How to Complete

1. Open the rental detail view (should be in Checked In status)
2. Review the balance — ensure all charges and payments are correct
3. Click the Complete button in the header

What Happens on Completion

• Status changes to Completed
• If Auto-Send Review Request is enabled in RentalOS settings, the renter receives an SMS asking for a review
• The rental is locked from further automatic changes
• Commission calculations (if applicable) are finalized
• The vehicle becomes available for new bookings on the timeline

Before Completing

Check these items before marking a rental complete:

• Balance is $0 — All charges are paid. If there's an outstanding balance, collect payment first or adjust line items.
• Fuel charges applied — If the renter returned with less fuel, ensure the refueling charge was added
• Damage assessed — If there's damage, add damage charges before completing
• Payment holds resolved — Capture or release any holds on the renter's card

Can I Reopen a Completed Rental?

Yes. Use the Reopen action to move a completed rental back to an active status if you need to add charges, process a refund, or make corrections. See the "How to Reopen a Voided or Completed Rental" article.

Frequently Asked Questions

What if there's still an outstanding balance?
You can still complete a rental with an outstanding balance. The balance remains on record and can be collected later. However, it's best practice to settle all charges first.

Does completing a rental release the security deposit?
No. Security deposits (payment holds) must be manually released or captured separately before or after completion.