Creating a new rental is the starting point for every booking you make directly (not from Turo or Pocket Drives).
How to Create
- Go to the Rental List
- Click the + button in the toolbar (or click New Rental)
- The Create Rental modal opens
Required Fields
| Field | Description |
|---|---|
| Renter | Select an existing contact or create a new one. Start typing to search by name, email, or phone. |
| Vehicle | Select from your available fleet. Only vehicles not blocked during the requested dates appear. |
| Pickup Date | When the renter picks up the vehicle (date and time picker) |
| Dropoff Date | When the renter returns the vehicle (date and time picker) |
Optional Fields
- Pickup Address — Where the vehicle will be picked up
- Dropoff Address — Where the vehicle will be returned
- Notes — Internal notes about this booking
What Happens After Creation
The rental is created in Quote status. From here you can:
- Add line items — Daily rate, fees, insurance, discounts
- Send the renter an agreement to sign
- Request verifications — Identity (Stripe) and insurance (Axle)
- Approve the booking to move it from Quote to Approved
- Collect payment — Add a card on file and take payment
Rental Lifecycle Overview
A rental flows through these statuses:
Quote → Approved → Checked Out → Checked In → Completed
At any point, a rental can also be Voided (cancelled).
Frequently Asked Questions
Can I create a rental without a vehicle?
No. A vehicle must be assigned at creation. If you're not sure which vehicle, create the rental with a placeholder and change it later using the Switch Vehicle feature.
Does creating a rental automatically block the vehicle?
Yes. Once created, the vehicle is blocked for the selected dates on the fleet timeline and calendar. Other rentals cannot be booked for those dates unless you void or change this one.