The General tab of RentalOS Settings includes controls for how notifications are forwarded and how customer reviews are collected.
Notification Forwarding (Telegram & Discord)
If you've connected Telegram or Discord in Settings → Connections, you can forward rental notifications to those channels.
How It Works
The Notification Forwarding card appears on the General tab when at least one messaging service is connected. For each connected service:
- Telegram — Toggle ON to forward rental events (new bookings, status changes, payments) to your Telegram chat/group
- Discord — Toggle ON to forward rental events to your Discord channel via webhook
Each toggle controls forwarding specifically for the rental module. The same forwarding controls appear on ClubOS, AuctionOS, and TurboRank SEO settings pages for their respective notifications.
Requirements
- The messaging service must be connected in Settings → Connections (Telegram needs a chat ID, Discord needs a webhook URL)
- The service must be globally enabled — if a service shows "Paused" badge, it's disabled globally and the module toggle won't work
Click Manage Connections at the bottom of the card to configure your Telegram or Discord integration.
Auto-Send Review Request via SMS
When enabled, the system automatically sends renters an SMS with a link to leave a review when their rental is completed.
How to Enable
- Go to Settings → Rentals → General
- Scroll to the Customer Reviews card
- Toggle Auto-Send Review Request via SMS to ON
Important Details
- The SMS is sent automatically when a rental's status changes to Completed
- Reviews appear on your showroom and marketplace listing
- If your garage is enrolled in Pocket Drives, this setting is locked ON — it's required for the Pocket Drives program and cannot be disabled
- Reviews can be viewed and managed in the Reviews panel on the Rental List page
Quick Links on the General Tab
The General tab also provides shortcut cards to related settings:
- Turo — Click to open Turo connection settings for CSV imports and calendar sync
- Mercury — Click to open Mercury Banking connection for payouts
Frequently Asked Questions
Can I customize the review SMS message?
The review request SMS uses a standard template with a link to your showroom's review page. The message cannot be customized at this time.
Do notifications forward for all rental events?
When the rental module toggle is ON for Telegram or Discord, notifications for new bookings, status changes, and payments are forwarded. The exact events depend on the messaging service configuration.
Can I forward notifications to both Telegram and Discord simultaneously?
Yes. If both services are connected and enabled, you can toggle them both ON independently.