Reviews from renters appear on your showroom and help build trust with potential customers. Manage them from the Reviews section.

How to Access

1. Go to the Rental List and scroll to the Reviews panel, or go to Reviews in the left sidebar

How Reviews Are Collected

If Auto-Send Review Request is enabled in RentalOS Settings, renters automatically receive an SMS with a review link when their rental is completed.

What Reviews Show

• Star rating — 1-5 stars
• Written review — The renter's comments about their experience
• Renter name — Who left the review
• Rental details — Which vehicle and dates
• Date — When the review was submitted

Managing Reviews

• View — Read all submitted reviews
• Respond — Reply to reviews publicly (shows on your showroom)
• Flag — Report inappropriate reviews

Impact on Your Business

Reviews directly impact:

• Showroom credibility — Positive reviews build trust
• Pocket Drives ranking — Higher-rated garages may appear higher in marketplace results
• TurboRank SEO — Review content contributes to search engine visibility

Frequently Asked Questions

Can I delete a negative review?
Reviews cannot be deleted by the operator. You can respond professionally and flag reviews that violate community guidelines.

Can I disable review collection?
Turn off Auto-Send Review Request in Settings → Rentals → General. Note: if enrolled in Pocket Drives, this setting is locked ON.